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CUSTOMER CARE
To place an order, request samples, check status or for any questions you may call us at (323)257-8181 or send us an email at info@unitedtilestone.com
FAQ
SHIPPING
PLACING AN ORDER
You may submit your order online or in store. Once we have confirmed stock and searched for the lowest shipping rate, an invoice will be emailed to you for review. Orders usually ship within 2-4 business days upon receipt of payment.
SAMPLES
We offer free samples on most of our products given they're in stock. Samples will be shipped through USPS. You may email or call in sample requests.
SHIPPING
All online orders are shipped out LTL. We ship smaller orders via Fed Ex or UPS ground. The carrier choice will be based on the lowest shipping rate. There no shipping charge for will call orders at our Los Angeles warehouse.
International Delivery
At the current moment we do not offer international delivery. We only ship within the continental USA.
Payment Methods
We accept all major credit cards for online orders. For in-store orders we also accept checks.
Architects and Designers
We welcome architects, designers, and other trade professionals to participate in our trade program. Qualified members enjoy free samples, discounts on all orders, quick turnaround , and more services at our Los Angeles showroom and online.
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